Appointment Cancellation Policy
We require 48 hours notice of an appointment cancellation (for both treatment and consultation appointment slots). A refund of your booking fee will not be granted after this time.
Booking fees
A £50 booking fee is required for consultations and most treatments, although some exceptions apply (such as £25 for phlebotomy or 50% for certain procedures). For new client consultations, this fee is redeemable against the cost of treatment if carried out within six months. Appointments can be cancelled or rescheduled via the confirmation email, or refunds can be requested if booked in clinic. If at least 48 hours' notice is given, the booking fee will be refunded (this may take up to 10 working days). However, cancellations made with less than 48 hours' notice will result in the loss of the booking fee. In cases of genuine emergencies, discretion may be applied, though a £10 administration fee may be charged, and repeated emergency cancellations may lead to the full fee being retained. For treatments requiring strict pre-care, such as laser or IPL, failure to follow instructions will result in the treatment being declined and the booking fee being non-refundable.
Legal & Professional Requirements
We are committed to providing the highest standards of safety and care at Purple Aura. In line with updated guidelines from the Nursing & Midwifery Council (NMC) and the Joint Council for Cosmetic Practitioners (JCCP) effective from 1st June 2025, our treatment and prescribing policies have been revised. All prescriptions now require a face-to-face consultation with your prescriber. For repeat treatments, such as Botox, an in-person review is required after each session, and a consultation framework will be followed to assess any changes in your medical history, medications, supplements, allergies, or general health, particularly if more than six months have passed. It is the responsibility of each client or patient to provide accurate information and keep Purple Aura updated with any changes.
Prescription treatments
For prescription treatments, a non-refundable booking fee of 50% is required; however, this is transferable against the cost of your treatment, as the prescribed products are personalised and can only be used for you. If you need to cancel or rearrange your appointment and provide at least 48 hours' notice, your product can be stored for up to six months and used at a later appointment. After this period, the product will be safely discarded and is not eligible for a refund. If there are any changes to your medical history or medication during this time, a new consultation will be required, which may incur an additional charge. If less than 48 hours' notice is given, your product will still be held for six months, but an additional £50 fee will be charged when the product is used. Due to prescribing regulations, these products cannot be administered by another practitioner or taken elsewhere, and any unused product after six months will be disposed of in line with legal requirements without refund.
Consultation Appointment Slots
Consultations for aesthetic procedures at Purple Aura are charged at £50, which is redeemable against the cost of treatment if you choose to proceed, effectively making the consultation complimentary. If you decide not to go ahead with treatment, the £50 fee is retained in recognition of the time and expert advice provided, which you are free to use elsewhere. Consultation appointments are standalone sessions focused on discussing treatment options, with no procedures carried out during this time. Some treatments may require a patch test, so it is important to review the pre- and post-care information sent at the time of booking. Review consultations for specific treatments are shorter, cost £30, and are not redeemable.
Refusal of Treatments
We as practitioners reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason. The clinician's decision is final in this regard and where a fee has been paid this will be a non-refundable in accordance with reasoning laid out in T&C's.
Phlebotomy Appointments
Purple Aura offers a phlebotomy (blood-drawing) service only and does not provide medical advice, diagnosis, result interpretation, or treatment. The cost of a phlebotomy appointment is £25, or £30 if a blood draw kit is not provided, with the £25 booking fee subject to the standard cancellation policy.
Mole & Skin Lesion Imaging
Purple Aura offers a mole and skin lesion imaging service using photography and dermoscopy, priced at £50 for up to three lesions. This service provides high-quality images only and does not include clinical examination, diagnosis, or medical opinion.
Please note that we do not provide treatments for anyone aged under 18 years.
